Refund policy

Refund Policy

Last Updated: [01-04-2026]

At Backlog Coffee Company, we take pride in roasting fresh coffee to order. Due to the perishable nature of our products, please review our refund policy carefully.

Coffee Sales

All coffee sales are final.

We do not accept returns or offer refunds for coffee once it has shipped, except in the following cases:

The item arrived damaged

The incorrect item was sent

If you experience an issue, contact us within [7] days of delivery with your order number and photos, if applicable.

Merchandise (Non-Perishable Items)

Unused, non-perishable merchandise may be eligible for return within [30] days of delivery, subject to approval.

Returned items must be:

Unused

In original packaging

In resalable condition

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Shipping costs are non-refundable.

Lost or Stolen Packages

Backlog Coffee Company is not responsible for lost or stolen packages once marked as delivered by the carrier. Please ensure your shipping information is accurate at checkout.

For refund or order issues, contact:

Email: backlogcoffee@gmail.com

Company: Backlog Coffee Company