Shipping policy

Shipping Policy

Last Updated: [01-04-2026]

Backlog Coffee Company ships freshly roasted coffee and related merchandise within the United States of America. Please review our shipping policy carefully before placing an order.

Order Processing

Orders are typically processed within [1–3] business days after payment is received.

Orders placed on weekends or holidays will be processed on the next business day. Processing times may increase during high-volume periods or promotions.

Shipping Methods and Rates

Shipping methods and rates are calculated at checkout based on your location and selected delivery option.

We reserve the right to change shipping methods or carriers at our discretion to ensure timely delivery.

Delivery Timeframes

Delivery times are estimates and are not guaranteed. Estimated delivery timelines begin once the order has been shipped, not when the order is placed.

Backlog Coffee Company is not responsible for delays caused by:

Shipping carriers

Weather conditions

Incorrect or incomplete shipping addresses

Events beyond our control

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for orders delayed, lost, or misdelivered due to incorrect address information provided by the customer.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates are provided by the carrier and may take time to appear.

Lost, Stolen, or Damaged Packages

Backlog Coffee Company is not responsible for lost or stolen packages once marked as delivered by the carrier.

If your order arrives damaged, please contact us within [7] days of delivery with your order number and photos of the damage so we can assist you.

Shipping Restrictions

At this time, we ship only within the United States of America. We do not ship to P.O. boxes or APO/FPO addresses unless otherwise stated.

Contact Information

If you have questions about shipping, please contact us at:

Company: Backlog Coffee Company

Email: backlogcoffee@gmail.com

Business Location: Indiana, United States of America