Terms of service

Last Updated: [01-04-2026]

Welcome to Backlog Coffee Company (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website, products, and services, including the purchase of roasted coffee and related goods (collectively, the “Services”).

By visiting our site and/or purchasing something from us, you agree to be bound by these Terms. If you do not agree, you may not access the website or use our Services.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction to place an order through our website. By using our Services, you represent that you meet this requirement.

Products and Services

Backlog Coffee Company offers freshly roasted coffee and related merchandise.

All descriptions, pricing, and availability of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

We make reasonable efforts to display accurate product information; however, we do not guarantee that product descriptions, images, or other content are accurate, complete, or error-free.

Orders and Acceptance

All orders placed through our website are subject to acceptance and availability.

We reserve the right to refuse or cancel any order for any reason, including but not limited to pricing errors, suspected fraud, or inventory limitations. If your order is canceled after payment has been processed, a refund will be issued.

Pricing and Payments

All prices are listed in U.S. Dollars (USD) unless otherwise stated and do not include applicable taxes or shipping fees.

Payment must be received in full at the time of checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Shipping and Delivery

Shipping and delivery dates are estimates only and are not guaranteed.

Backlog Coffee Company is not responsible for delays caused by shipping carriers, weather conditions, customs processing, or other factors beyond our control.

Risk of loss and title for purchased items pass to you upon delivery of the items to the carrier.

Subscriptions (If Applicable)

If you purchase a subscription product, your subscription will automatically renew at the selected frequency unless canceled before the next billing date.

You may manage or cancel your subscription through your customer account. Charges already processed are non-refundable.

Returns and Refunds

Due to the perishable nature of roasted coffee, all coffee sales are final, except in cases where the product arrives damaged or incorrect.

If there is an issue with your order, please contact us within [X] days of delivery. Approved refunds or replacements are issued at our discretion.

Intellectual Property

All content on this site, including text, graphics, logos, images, and design elements, is the property of Backlog Coffee Company or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, or use any content from this site without our prior written consent.

Prohibited Uses

You agree not to use our site or Services:

For any unlawful purpose

To violate any laws or regulations

To infringe upon our intellectual property rights

To interfere with or compromise the security or functionality of the website

To submit false or misleading information

We reserve the right to terminate your access for violating these Terms.

Disclaimer of Warranties

Our Services and products are provided “as is” and “as available.” To the fullest extent permitted by law, Backlog Coffee Company disclaims all warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

Limitation of Liability

To the maximum extent permitted by law, Backlog Coffee Company shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Services or products purchased through the site.

Indemnification

You agree to indemnify and hold harmless Backlog Coffee Company, its owners, employees, and affiliates from any claim or demand arising out of your breach of these Terms or your misuse of the Services.

Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Indiana and the United States of America, without regard to conflict of law principles.

Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website constitutes acceptance of the revised Terms.

Contact Information

Questions about the Terms of Service should be sent to us at:

Email: backlogcoffee@gmail.com

Company: Backlog Coffee Company